Reporting Concerns

disablitiy

Whether you are a member of staff for The Leprosy Mission or a partner organisation, a beneficiary, or a member of the public, the following guidance will help you report any concerns you may have about the behaviour of The Leprosy Mission staff or representatives.

Safeguarding

The Leprosy Mission is committed to promoting the security and wellbeing of all that come into contact with our organisation. In particular we are also committed to the safety, security, wellbeing and dignity of children, along with adults who are vulnerable and/or at risk.

The Leprosy Mission staff and representatives must ensure that their behaviour promotes wellbeing and allows children and adults at risk to live free from:

  • Harm and Abuse – including physical, sexual (including sexual harassment) and emotional (including the abuse of power/trust and any form of coercion)
  • Physical and sexual exploitation
  • Neglect 
  • Discrimination 
  • Human Trafficking

The Leprosy Mission staff and representatives are required to understand the importance of safeguarding children and adults at risk by:

  • upholding the dignity and respect of children and vulnerable adults/adults at risk 
  • taking preventative steps to ensure a safe environment for children and vulnerable adults/adults at risk
  • responding quickly and appropriately to concerns raised.
Any allegation or concern regarding the abuse of a child or a vulnerable adult/adult at risk must be treated seriously and be reported within 24 hours of having been made aware of the issue/concern. A concern can arise when abusive behaviour is observed or suspected, when an allegation is made or disclosed, or where there are indicators (signs and symptoms) of suspected abuse on the victim.
There are two ways to report a concern:
  • Email directly to DSO@leprosymission.org
  • Use our 24/7 Safecall service – both telephone and email – details can be found below. Please use the relevant local Safecall telephone number if you are concerned that the alleged victim is in imminent danger.
All calls and emails to Safecall are treated in complete confidence by an independent team, who will not disclose your name to The Leprosy Mission without your explicit permission. If you telephone, and wish to remain anonymous, Safecall will make follow up arrangements with you.

All concerns raised or reported with Safecall will be shared with The Leprosy Mission at senior executive level, and will be investigated thoroughly. Action will be taken in line with our policies.

Whistleblower Protection

When someone discovers information which they believe shows serious malpractice, unacceptable behaviours, practices or wrongdoing by The Leprosy Mission staff and representatives – including staff working for our partners, it is essential that the individual is able to report concerns internally without fear of reprisal, and independent of immediate line management.

The list below shows the types of malpractice or wrongdoing that should be reported. However this is not an exhaustive list:

  • fraud/theft or bribery has, will or is likely to take place.
  • a person has, will or is likely to abuse or exploit a child or vulnerable adult/adult at risk – see the Safeguarding section above for further details.
  • a person has, will or is likely to engage in or facilitate the human trafficking of another person.
  • any other criminal or illegal activity has, will or is likely to take place.
  • the organisation – or a person within the organisation – has, will or is likely to engage in unacceptable fundraising practices.
  • a person has, will or is likely to endanger the health and safety of another person or the environment.
  • a person has, will or is likely to corrupt/abuse an organisational practice/procedure – e.g. within an operational programme, HR, Finance or Logistics.
  • a person has, will or is likely to do something illegal e.g. breach of contract, negligence, damage/misuse company property.
  • a person has, will or is likely to victimise another person – e.g. by using their position or authority within The Leprosy Mission to abuse/victimise another person.
  • a person has, will or is likely to behave in a way that is not in line with The Leprosy Mission’s expected behaviours.
If you have any concerns or allegations about the conduct of a Leprosy Mission staff member of representative, including partner staff, please contact DSO@leprosymission.org where all comments will be dealt with in confidence. Issues will be investigated and action taken in line with Leprosy Mission policies.

Safecall Safecall
Our existing internal channels for reporting concerns are supplemented by an independent whistleblowing service by telephone and email, for use when circumstances necessitate a different approach to reporting. This is in partnership with Safecall, an independent external reporting line, who provide an alternative professional and confidential means of reporting your concerns. All calls are treated in complete confidence by independent staff who will not disclose your name to The Leprosy Mission, without your express permission. If you phone and wish to remain anonymous Safecall will make follow-up arrangements with you.

Safecall Contact information

Safecall Phone: 0800 915 1571 (UK calls only). Staff calling from overseas will find the relevant local Safecall number in the below section. 

Safecall Website: www.safecall.co.uk/report   

Safecall numbers for TLM Countries of Operation

 Angola  +44 191 516 7764
 Australia  1800 312 928
 Bangladesh  +44 191 516 7764
 Belgium  00 800 72 33 22 55
 Chad  +44 191 516 7764
 DR Congo   +44 191 516 7764
 Ethiopia  +44 191 516 7764
 France  00 800 72 33 22 55
 Germany  00 800 72 33 22 55
 Hungary  00 800 72 33 22 55
 India  000 800 440 1256
 Mozambique  +44 191 516 7764
 Myanmar  +44 191 516 7761
 Nepal  +44 191 516 7761
 Netherlands  00 800 72 33 22 55
 New Zealand  00 800 72 33 22 55
 Niger  +44 191 516 7764
 Nigeria  +44 191 516 7764
 Papua New Guinea  +44 191 516 7761
 South Africa  0800 990 243
 South Korea  001 800 72 33 22 55 (Telecom)
   002 800 72 33 22 55 (Dacom)
 South Sudan  +44 191 516 7764
 Sri Lanka  242 3109
 Sweden  0850 252 122
 Switzerland  00 800 72 33 22 55
 Sudan  +44 191 516 7764
 Tanzania  +44 191 516 7764
 Thailand  001 800 72 33 22 55
 Timor Leste  +44 191 516 7781
 United Kingdom  0800 915 1571
 

If you would like to see our full safeguarding policy, please contact DSO@leprosymission.org.